Managing Difficult Behaviors in the Human Services Field – 10/12/2018 11:30AM-4PM


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Managing Difficult Behaviors in the Human Services Field with Bernadet DeJonge

Course will cover:
• Why people get angry.
• Conflict with clients and each other- how do we get along when we don’t agree?
• Showing empathy in tense situations.
• Effective techniques anyone can use to de-escalate someone.
• Safety concerns and basics.
• Knowing when to ask for help.
Bernadet (Bernie) DeJonge currently teaches for Western Washington University and does behavioral assessment and intervention work as a contractor for DSHS. Prior to this, she worked for DSHS Home and Community Services for 11 years doing both in home and residential work. She has also worked in mental health, health homes, and as a caregiver and case manager for clients with significant disabilities and behavioral issues. She has her Masters in Rehabilitation Counseling from Western Washington University and is currently pursuing a PhD in Counseling Supervision and Education from Oregon State University.
This will be an interactive class especially for health & human service workers so be sure to register now!
Citrine Health
2940 W. Marine View Drive
Everett, WA 98201

$40 – Human Service Council Members
$50 – Non – Human Service Council Members
(price includes lunch)

Additional information

Pricing Options

Member, Nonmember